na INLIS000000000001533 20150925115352 171103||||||||| | ||| |||| ||ind|| 979-450-376-2 0010-091500000001533 ind 658 658 M.N m M.N Nasution Manajemen mutu terpadu ( Total Quality Management ) Yogyakarta Ghalia Indonesia 2001 263 hlm.: 23 cm PERILAKU KONSUMEN