na INLIS000000000000151 20150925114647 171103||||||||| | ||| |||| ||ind|| 979-533-749-1 0010-091500000000151 ind 650 650 Fan t Fandy Tjiptono Total Quality Management Revisi Yogyakarta Andi 2000 xiv, 415 hlm.; 23 cm PERILAKU KONSUMEN Anastasia Diana 5289/07 5289/07 6043/07 6043/07